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Student Support Services

Student Support Services at Ascend Education Centre for all its students include the following:

• medical insurance coverage for hospitalisation and related medical treatment for the entire course duration.
• orientation programme for all newly-enrolled students to:
• disseminate and reiterate important course information and other information
• inform students of their rights (this shall include internal and external grievance and dispute resolution procedures, fee protection scheme insurance, reference to CPE’s official website);
• inform students of course deferment/extension criteria and procedures, suspension and expulsion conditions; and

Other student support services provided by Ascend Education Centre, include:

• Library
• Student Extra Curricular Activities
• Wireless Internet Connection on ground floor
• School Notice board
• Sky roof terrace
• Academic Support
• Student Complaint Procedures and Process
• Counselling Services
• Emergency helpline

Library

Students are encouraged to use the library as frequently as possible.
We have a well-stocked library of graded readers and classics books in English Literature. We have Graded readers and general books from fiction to history. You can borrow books after class or during break times Monday-Friday. You just have to sign out your book and please make sure you return it at the front reception counter. Opening hours are from Monday to Friday: 9:15am to 9:00pm and Saturday: 9:15am to 5:00pm

External Libraries

It is recommended that all students seek membership in one of the major external libraries in Singapore. It is advisable that you maintain this membership as it will be an invaluable investment.

There will be a fee charged for the external library membership and you will need to pay this fee yourself, directly to the external library as you have chosen, and you may want to visit the National Libraries website at http://www.nlb.gov.sg to find out more.

Student Extracurricular Activities

There will be an activity organised for the full-time students during their course. Activities include seminars, corporate visits, charity events, etc. Details of each activity will be released to students by their teacher before the actual day of the activity. Most of the student activities are free of charge.

Wireless Internet Connection

All Ascend Education Centre students are allowed to use the wireless internet which is available on the ground floor. Please ask the student service team at the front counter.

School Notice Board

Important announcements are posted onto the School Notice Boards. Students can also use the School Notice Boards to put up material for mass reading. In order to use the School Notice Boards, the students are required to obtain written approval from the Student Affairs Office. Once approved, the students are to bring along with them the approved e-mail together with their reading materials to the SRO at the front desk to receive an official Kaplan stamp as an acknowledgement before putting up any materials for mass circulation.

Sky Roof Terrace

The Sky roof terrace is located at level 5. Students can avail of the drinks dispenser on the floor and are allowed to bring their own food and have their meals outside on the roof terrace. Please keep this area tidy by using the recycling bins

Academic Support

Communication

Students are encouraged to communicate directly with their teachers before or after their class about academic matters. If they do not wish to communicate directly with their teacher students also have the option of communicating directly with the Academic manager in person or by email through feedback@ascend.edu.sg

Preparation of Course Materials

The course materials are the most common sources of information for students. All course materials are selected and approved by Ascend Education Centre, to have met the requirements of each programme.

Distribution of Course Materials

Course materials are available for collection on orientation day. Students are required to show proof of payment upon collection of course materials. Course materials are included in the course fee and are provided at no extra cost.

E-learning

Student Pastoral Counseling 

The second type of counseling service we provide is emotional support for students to help them with non-academic issues, for example, coping with the mental stress relating to a new environment. For this type of counseling we encourage that the sessions are strictly held in confidence and are by appointment only. Please ask at the front desk for more information or send an email to student.counselor@ascend.edu.sg.

Please read below a profile of our Student Counselor:

Marnie Reed, originally from Melbourne Australia, Marnie is Singapore permanent resident who has also lived and worked in London and Hong Kong. Marnie holds a Bachelor of Arts (Psychology) (Hons) and is CELTA-qualified with more than eight years of English teaching experience. Marnie has taught English at all levels and ages and has a particular interest in teaching business English to adults. Marnie is currently pursuing her Phd in Psychology and has kindly agreed to act as Ascend Education Centre’s student counselor should students have any problems settling down in Singapore or just require someone to speak to about personal issues which may be affecting their studies with Ascend Education Centre.

Educational Opportunities Counseling

We work in partnership with other educational organizations to give talks to our students on continuing their studies in Singapore or abroad. Students choose if they wish to attend such talks. In addition to this service, students may approach any of the customer service team at Ascend Education Centre regarding opportunities to study here in Singapore or abroad at any time and we will arrange an appointment with the appropriate party.