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Contact Details
 
Ascend Education Centre

19 Carpenter Street,
#01-01,
Singapore 059908

(Click for Location Map)

Nearest
MRT Station:


Clarke Quay, Take Exit 'E'

Tel: (65) 6338 1378

Email us at : enquiry@ascend.edu.sg


Opening hours:
Mon – Thurs: 9am – 9pm
Fridays: 9am – 6pm
Saturdays: 9.30am – 5pm
(Closed on Sundays and Public Holidays)
 

 

Fee Protection Scheme | Medical Insurance | Accommodation | Student Support Services | Refund, Transfer & Withdrawal Policies and Procedures | Feedback | Appeal Exam Grade | Student Handbook |


Our Refund, Transfer & Withdrawal Policies & Procedures

Ascend is committed to make students aware of our refund policies and procedures during pre course counseling, before signing contract and orientation. This policy also stated clearly in our course brochures, Standard PEI-Student Contract, student handbook and website.

Our Refund, Transfer & Withdrawal Policies

Our Refund Policy

Ascend Education Centre is committed to having a fair and reasonable refund policy for any payment made. The refund policy shall include, but is not limited to, the following:

  1. Time taken to process refund request (must not be more than 7 working days);
  2. Any refund condition (if applicable);
  3. Any non-refundable fee paid (application fee is non-refundable);
  4. Status of fee paid should any course be cancelled or terminated;
  5. When transfer/withdrawal application is approved; etc

Ascend Education Centre is committed to make students aware of our refund policies and procedures during pre-course counseling, before signing their contract and during orientation. In addition our Refund Policy is also clearly displayed in all our communication materials namely: Student Handbook, relevant application forms and website.

Withdrawal and Refund Policy

Where students withdraw from the Course, Ascend Education Centre shall review after receiving the student’s written notice of withdrawal and refund to the Student within 7 working days, the following sums:

The Student is entitled to a 100% refund of the course fee (net of applicable bank charges and administrative charges stipulated in the Miscellaneous Fees in the Contract) provided that:

  1. The application for the transfer/withdrawal (form available at reception counter and on website) is submitted to the Ascend Education Centre Office before before the commencement date of the course;
  2. The student has paid the full course fee before or on the commencement date of the course;

Withdrawal and Refund Policy during Cooling off Period

Ascend Education Centre offers students a cooling-off period of 7 working days after signing their student contract. Students can submit written notice of withdrawal to Ascend Education Centre and receive the Maximum Refund amount stipulated above (less any Course Fees consumed by the Student if the withdrawal date is later than the Course Commencement Date* and the Student has started the Course, any administrative charges which are stipulated in the Miscellaneous Fees and any applicable bank administrative charges properly paid/payable).
*Course Fees consumed is calculated based on number of sessions consumed divide by total number of sessions multiplied by total course fee paid

Withdrawal with Cause and Refund Policy

The student shall be entitled to withdraw from a Course if:

  1. Ascend Education Centre terminates a Course prior to the course commencement date.
  2. Ascend Education Centre does not start a course on the course commencement date.
  3. Ascend Education Centre terminates the Course for any reason prior to the completion of the Course
  4. Ascend Education Centre fails to complete the Course for any reason prior to the completion of the Course.
  5. The student’s application for a student pass has been rejected.

Ascend Education Centre shall, within 5 (5) working days of notifying the Student in writing of the above circumstances (i-iv) provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement. Students who have paid the course fees and application fees are entitled to a full refund on the course fees and application fee (net of applicable bank charges) within seven working days of the notice of cancellation been given to the student.

The Student shall be entitled to withdraw from the Course if their student pass is rejected. The student is entitled  to a full refund on the course fees (net of applicable bank charges) within seven working days of Ascend Education Centre receiving the letter of withdrawal from the student.

Transfer Policy (within Ascend Education Centre) and Refund Policy 

Students who transfer from one course to another or transfer to another intake within Ascend Education Centre shall be deemed to have terminated from the current course. The standard refund policy shall apply unless otherwise agreed between Ascend Education Centre and the student. The student is required to submit a new application for another course, sign a new PEI-Student Contract and apply for a new Student’s Pass with ICA(if applicable). Request of transfer will only be considered if the student meets all pre-requisites of the course the student intends to transfer to.

Our Withdrawal Procedure

This procedure applies when a student has requested to stop his/her course and cease to be a student of Ascend Education Centre.

  1. Students who wish to withdraw from their studies shall first consult the Student Service Team at the front reception desk.
  2. A Student Service Team member will counsel the student and provide advice.

  3. A Student Service Team member will pass the completed Withdrawal Application form within one (1) working day to the CEO for approval. If the student is under 18 years of age, his parent/guardian must agree to the withdrawal. If the student is sponsored by a third party, the third party must be informed and agree to the withdrawal.

  4. The CEO will assess the Withdrawal Application within three (3) working days on receipt of the form And return it to the Student Admissions Officer. If the reason stated for withdrawal is academic, the CEO will interview the student to gather feedback for continual improvement.
  5. The Student Admission Officer will check with the Finance Executive if there is any course fee refundable or transferable from the previous course. 

  6. The Students Admission Officer will inform the student of the outcome via email, together with the following information, within one (1) working day:

    For successful Withdrawal applications:

    1. Unconsumed course fee (if any);
    2. Outstanding course fee (if any);
    3. Cancellation of Student's Pass, if applicable;

     
    For unsuccessful Withdrawal applications:

    1.  Reason(s) of being rejected;
    2. Any other alternative solution;
  7. The Finance Executive will inform the FPS service provider of the change of student's details within two (2) working days (if applicable).
  8. The Finance Executive will update the F1 data.
  9. The Finance Executive will pass the Withdrawal form to the Student Admissions Officer to cancel the student's pass (if applicable).
  10. During the process of Withdrawal Application, students are strongly encouraged to continue with their studies.

Our Withdrawal Process

OurTransfer Procedure

This procedure applies when a student changes the course of his/her study but remains as a student of Ascend Education Centre. 

  1. Students who wish to transfer from the current course to another course should first consult the Student Service Team at the front desk.
  2. A Student Service Team member will counsel the student and give the necessary advice.
  3. A member of the Student Service Team will pass the completed Course Transfer Form within one (1) working day to the CEO for approval. If the student is under 18 years of age, his parent/guardian must agree to the transfer. If the student is sponsored by a third party, the third party must be informed and agree to the transfer.
  4. The CEO will assess the application within three (3) working days and return it to the Student Admission Officer. If the reason stated for Transfer is academic the CEO will interview the student to gather feedback for continual improvement.
  5. The Student Admission Officer will check with the Finance Executive if there is any course fee refundable or transferable from the previous course.
  6. The Student Admissions Officer will inform the student in writing via email on the following within two (2) working days from the date the outcome is available:

    For successful Course Transfer applications:

    1. New Letter of Offer;
    2. Exempted module(s), if any;
    3. New Course Fee;
    4. Arrangement of signing the new Standard Student Contract;
    5. Timetable of the New Course;
    6. Renewal of Student's Pass (if applicable);
    7. Amount transferrable from the previous course, if any

    For unsuccessful Course Transfer applications:

    1. Reason(s) of being rejected;
    2. Alternative solution;
  7. The Student Admission Officer will transfer the student's pass (if applicable).
  8. The previous Standard Student Contract will be automatically terminated and/or void once the new PEI-Standard Student Contract is signed by the student.
  9. The Finance Executive will inform the FPS service provider of the change of student's details within two (2) working days (if applicable).
  10. The Finance Executive will update the F1 data.
  11. During the process of Course Transfer Application, students are strongly encouraged to continue with their studies.

Our Transfer Process

Our Refund Procedure

Ascend Education Centre divides its student refund procedure into two categories for students: Ascend Education Centre initiated refunds and student initiated refunds.

Ascend Education Centre initiated Refund

The procedure for Ascend Education Centre initiated refund (due to Ascend Education Centre not performing) is as follows:
The Principal / Management Team of Ascend Education Centre decide to:

  1. Terminates a Course prior to the course commencement date.
  2. Not start a course on the course commencement date.
  3. Terminates the Course for any reason prior to the completion of the Course
  4.  Fails to complete the Course for any reason prior to the completion of the Course.

The Ascend Education Centre CEO shall, within 5 (5) working days of notifying the Student in writing of the above circumstances (i-iv) provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement. The CEO shall also state that students who have paid the course fees and any miscellaneous fees are entitled to a full refund on the course fees and miscellaneous fee (net of applicable bank charges) within seven working days of the notice of cancellation/termination been given to the student.
For international students, payment will be made via telegraphic transfer and all bank charges incurred will be borne by the student.
Refund payment made to local students will be via a cheque issued by a local bank. Student’s are to acknowledges receipt of the cheque by signing a payment voucher.

Student initiated Refund

The procedure for student initiated refund due to the student’s decision to:

  1. withdraw
  2. transfer
  3. cancel contract during 7 day cooling period
  1. The student follows the withdrawal/transfer process/cancelation of contract by completing the relevant form and returning to the student admissions officer.
  2. Once a withdrawal/transfer request has been approved by Ascend Education Centre and if there is any sum of money to be refunded by Ascend Education Centre as a result, Ascend Education Centre shall notify the student in writing that the refund will be made within seven working days from the receipt of the withdrawal/transfer form and advise the student on the Refund Method.

For international students, payment will be made via telegraphic transfer and all bank charges incurred will be borne by the student. Refund payment made to local students will be via a cheque issued by a local bank. Student’s are to acknowledges receipt of the cheque by signing a payment voucher.
 

 
Ascend Education Centre
19 Carpenter Street, #01-01
Singapore 059908
(Nearest MRT Station: Clarke Quay/Raffles)
View Location Map

 

Pathway to Ascend Education Center »» Alight at Clarke Quay MRT »» Exit from Eu Tong Sen Road »» Use the footbridge to cross to North Bridge Road »» Turn left into Carpenter St and we are located at number 19