Call us at (65) 6338 1378
 
 
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Contact Details
 
Ascend Education Centre

19 Carpenter Street,
#01-01,
Singapore 059908

(Click for Location Map)

Nearest
MRT Station:


Clarke Quay, Take Exit 'E'

Tel: (65) 6338 1378

Email us at : enquiry@ascend.edu.sg


Opening hours:
Mon – Thurs: 9am – 9pm
Fridays: 9am – 6pm
Saturdays: 9.30am – 5pm
(Closed on Sundays and Public Holidays)
 

 

Appeals Process

Appeal Policy: On occasion, a student may disagree with the academic decision of a member of the Academic Staff or the Examination Board. The centre provides an appeals process for the student to request reconsideration of an academic decision if that decision has resulted in the student failing a test or course.



Purpose of Appeal: To allow students the opportunity to appeal for failing a test.

Requirements:

  • No payment is required for appeals;
  • Only one appeal can be lodged;
  • No re-appeals are permitted;
  • No appeals will be accepted for the re-grading of a test paper in which a student has passed;
  • The appeal must be submitted within five working days of the student receiving their result;

Procedure:

  • Appeal Forms are made available in the students’ classroom and can be obtained from Ascend staff at the reception counter during office hours;
  • The Appeal Form must be duly completed and submitted to Ascend staff at the reception counter with supporting documents (if any);
  • The Examination Board will notify the student regarding the outcome in writing of the appeal within five working days of receiving the appeal;
  • Students should not assume that their appeal is successful unless informed in writing by the Examination Board.

Purpose of Appeal: To allow students the opportunity to appeal for failing a course.

Requirements:

General appeals against failing a course will only be accepted from students who have sat the modular tests and who have failed the course due to an event which is entirely beyond the control of the student e.g. illness, bereavement of a family member. Supporting documents must be submitted together with the appeal form;

  • No payment is required for appeals;
  • Only one appeal can be lodged;
  • No re-appeals are permitted;
  • No appeals will be accepted for the re-grading of a test paper which a student has passed;
  • The appeal must be submitted to Ascend Education Center staff at the reception counter within five working days of the student receiving their result.

Procedure:

  • Appeal Forms are made available in the students’ classroom and can be obtained from Ascend staff at the reception counter during office hours;
  • The Appeal Form must be duly completed and submitted to Ascend Education Center staff at the reception  counter with supporting documents (if any);
  • The Examination Board will notify the student regarding the outcome of the appeal in writing within five working days of receiving the appeal;
  • Students should not assume that their appeal is successful unless informed in writing by the Examination Board.
 
Ascend Education Centre
19 Carpenter Street, #01-01
Singapore 059908
(Nearest MRT Station: Clarke Quay/Raffles)
View Location Map

 

Pathway to Ascend Education Center »» Alight at Clarke Quay MRT »» Exit from Eu Tong Sen Road »» Use the footbridge to cross to North Bridge Road »» Turn left into Carpenter St and we are located at number 19